What we receive
For selected Meta assets, Scalix receives ad accounts, campaigns, ad sets, ads, performance, Pages, Instagram professional accounts, comments and messages, author names and profile identifiers, and access tokens. Google sign-in provides name, email, and profile picture only.
What we do with it
We use the data to run configured automation, answer supported questions, provide reports, secure the account, and show action history. We do not sell it, share it with advertisers, or use it to train models.
How it is stored
Each organization has a separate encryption key for access tokens. Database-enforced row-level security keeps organization records isolated. Actions are logged with the rule, triggering numbers, previous value, and outcome.
How long we keep it
Performance data is kept while the account is active and for 90 days afterward. Comments and messages are kept for 12 months. Access tokens are removed immediately when the integration is disconnected. An explicit deletion request overrides these default periods where the law allows.
Who processes it for us
Hostinger International Ltd., Cloudflare, Inc., Deepgram, OpenRouter, and Google’s image model process limited data on Scalix’s behalf. The language model receives the customer’s words and rule names, not customer messages, and does not make the spending decision.
Deleting your data
Removing Scalix from Facebook Business Integrations deletes tokens and associated data immediately. For full account deletion, email [email protected] from the address on the account. We erase the account within 30 days and confirm completion.
Contact
Privacy and deletion requests: [email protected]. Product support: [email protected]. Jewelmondprecious Private Limited, Delhi, India.